Cancel Your Credit Cards Before You Die

Okay, so maybe it's because we've all been in similar situations with telephone operators, or maybe it's because I'm in a MAJOR funk today and don't feel even one little bit like writing a blog post today, but I thought this was pretty funny.

Be sure and cancel your credit cards before you die. This is priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her in February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but is now somewhere around $60.00.

A family member placed a call to Citibank. Here is the exchange:

Family Member: 'Hi, I am calling to tell you she died back in January.'

Citibank: 'The account was never closed and the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to collections.'

Citibank: 'Since it is two months past due, it already has been turned over to collections.'

Family Member: 'So, what will they do when they find out she is dead?'

Citibank:'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you, the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone...

Family Member: 'Hi, I'm calling to tell you she died back in January with a $0 balance.'

Citibank Supervisor: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

Citibank Supervisor *Stammering*: 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given...)

Citibank Supervisor: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given...)

After they get the fax...

Citibank Supervisor: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank Supervisor: 'Well, the late fees and charges will still apply.'

(What is wrong with these people?!?!)

Family Member: 'Would you like her new billing address?'

Citibank Supervisor: 'That might help.'

Family Member: 'Odessa Memorial Cemetery, Highway 129, Plot Number 69.'

Citibank Supervisor: 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your planet???'